![]() ![]() The last thing you want to do is appear insensitive or aggressive. Maybe you sent the invoice to the wrong person, or perhaps there was an unavoidable emergency. Blaming the customer when it isn’t their fault leads to a negative relationship. One reason to tread lightly is that you don’t know why the payment hasn’t been made. It’s possible to be firm and stick to your terms without being rude. The first overdue notice should create a sense of urgency for your customer without sounding overly harsh. You can send a payment reminder letter through the mail or via email. It’s optional to send reminders before an invoice is due, but it’s necessary to follow up after an invoice is past due. Follow Up: Send a Payment Reminder Letter After the Invoice Is Due ![]() It sounds drastic but may be necessary, especially if there are multiple outstanding invoices. If a customer already owes you for goods or services, you may want to consider not doing any further business with them until the debt is paid. Life gets busy sometimes, people need a little nudge to remember to pay. You don’t have to wait until the invoice is past due to follow up. You can message a customer a few days to a week before the due date. A discount off the total due may entice some customers to make a payment before the invoice due date. It also sets a standard you can refer to should you need to follow up on an overdue invoice. Late payment information gently warns the customer that penalties, such as interest, will occur if they don’t pay on time. Include details about late fees on the original invoice.The faster you bill a customer, the more likely they’ll remember to pay for the goods or services you just provided. Send invoices to customers as soon as possible.Skynova’s invoice template is easy to use and helps you to remember to include every important detail, like the payment due date. ![]() Missing information on an invoice can lead to payment delays.
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